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Home / FAQs

FAQs

FAQs

Who are NES?

NATIONWIDE ELECTRICAL & SECURITY WHOLESALERS LIMITED is a UK-based supplier of electrical and security products, serving both trade professionals and retail customers across the United Kingdom.

Where are you located?

We are based at:
247 Bilston Rd, Wolverhampton WV2 2JW.

Do you supply trade and public customers?

Yes. We supply both trade professionals and members of the public. Trade customers may be eligible for account facilities (subject to approval).

What delivery options do you offer?

We offer standard UK mainland delivery and specialist courier services for long-length items. Delivery charges vary depending on order value, item size and location. Please refer to our Delivery & Returns page for full pricing details.

What payment methods do you accept?

We accept secure online payments through approved payment providers. We do not store full card details.

Trade credit accounts may be available subject to approval.

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Trusted experience

Delivery Related Queries

Order FAQ

How long does delivery take?

For in-stock items:

  • Standard mainland UK delivery: typically 1–2 working days

  • Long-length items: typically 2–3 working days

  • Non-mainland UK: typically 3–4 working days

Delivery times are estimates and may vary.y text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Do you offer free delivery?

Yes. Standard mainland UK delivery is free on orders over £75 (excluding items over 0.9m in length).

Can I collect my order?

Please contact us directly to confirm availability for collection before placing your order.

Phone: 01902 458237
Email: sales@neselec.co.uk

Can I return items?

Yes, subject to our Returns Policy.

Consumers purchasing online may have the right to cancel within 14 days under:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

Items must be unused and in resaleable condition.

Are any items non-returnable?

Yes. Certain items cannot be returned, including:

  • Special order products

  • Cut-to-length items

  • Installed electrical products

  • Clearance items

Please check with us before returning goods.

What if my order arrives damaged?

You must notify us within 48 hours of delivery.
Please provide photographs where possible so we can resolve the issue quickly.

Do your products come with warranty?

Many products are covered by manufacturer warranties. Warranty terms vary depending on the product and brand.

Are your prices inclusive of VAT?

Prices are displayed in GBP (£). VAT will be applied where applicable at checkout.

Can I open a trade account?

Yes. Trade accounts are subject to approval.
Please contact us to discuss your requirements.

Nationwide Electrical and Security, serves as a leading electrical wholesaler, offering a vast range of high-quality lighting & security systems with over 25 years of experience.

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About Information

247 Bilston Rd, Wolverhampton WV2 2JW

01902458237

01902458237

sales@neselec.co.uk

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