Last updated: 20 February 2026

1. Who We Are

This website, neselec.co.uk, is operated by:

NATIONWIDE ELECTRICAL & SECURITY WHOLESALERS LIMITED
Company Number: 11577842
Registered Address: 247 Bilston Rd, Wolverhampton WV2 2JW
Phone: 01902 458237
Email: sales@neselec.co.uk

We are the Data Controller responsible for your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with:

  • UK GDPR

  • Data Protection Act 2018

2. What Personal Data We Collect

We may collect and process the following information:

A. Information You Provide

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Company name (if applicable)

  • Account login details

  • Order history

  • Enquiry messages via contact forms

B. Payment Information

Payments are processed securely through trusted third-party payment providers.
We do not store full debit or credit card details on our servers.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and tracking information

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders

  • Deliver goods and manage returns

  • Provide customer support

  • Send order confirmations and updates

  • Manage your account

  • Improve website functionality

  • Prevent fraud and ensure security

  • Send marketing communications (where consent has been given)

4. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

  • Contractual necessity – to fulfil your order

  • Legal obligation – for tax, accounting and regulatory compliance

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing emails and non-essential cookies

5. Marketing Communications

We may send promotional emails about products or offers if:

  • You have opted in to receive marketing communications, OR

  • You are an existing customer and have not opted out.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at sales@neselec.co.uk.

6. Cookies

We use cookies to:

  • Ensure proper website functionality

  • Improve performance and user experience

  • Analyse website traffic

  • Support marketing and advertising activities

You can manage your cookie preferences via your browser settings.

7. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment service providers

  • Delivery and courier companies

  • Website hosting providers

  • IT and technical support providers

  • Professional advisers (e.g., accountants)

All third parties are required to respect the security of your personal data.

We do not sell or rent your personal data to third parties.

8. International Data Transfers

If we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Data Retention

We retain personal data for as long as necessary:

  • Order and invoice records: Minimum 6 years (for tax purposes)

  • Customer accounts: Until deletion request

  • Marketing data: Until you withdraw consent

10. Data Security

We implement appropriate security measures, including:

  • SSL encryption

  • Secure hosting environments

  • Restricted system access

  • Secure payment processing systems

11. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of your rights, please contact:

📧 sales@neselec.co.uk
📞 01902 458237

12. Complaints

If you are not satisfied with how we handle your data, you may contact:

Information Commissioner’s Office
Website: https://ico.org.uk
Helpline: 0303 123 1113

You have the right to lodge a complaint with the ICO.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with a revised “Last updated” date.